Frequently Asked Questions (FAQ)
How do I place an order?
Visit [INSERT WEBSITE], choose your product, click “Add to Cart” or “Buy Now,” and complete your secure checkout.
Do you have a physical store?
No, we operate exclusively online through [INSERT WEBSITE].
Do you ship to my country?
Yes, we ship to most countries, including the U.S. and Europe. Available shipping options will appear at checkout based on your address.
How long does delivery take?
Processing: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days, depending on your location and shipping carrier.
You’ll receive a tracking code by email once your order is dispatched.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay.
Apple Pay and Google Pay may also be available depending on your device.
Can I pay upon delivery?
No, all payments must be made online using the available payment methods.
Can I change my order or address?
Orders can only be modified or canceled before processing.
If you need to update your address or items, contact us immediately at [INSERT EMAIL AND/OR WEBSITE].
Once the order is shipped, changes cannot be made.
Can I add more products to an existing order?
For operational reasons, we cannot add items to existing orders. Please place a new order for additional products.
Where are the products shipped from?
We work with logistics centers in various countries (U.S., Europe, and Asia). Orders are shipped from the most efficient warehouse based on your location and product availability.
I only received part of my order—is that normal?
Yes. Orders with multiple products may arrive in separate packages. You’ll receive individual tracking codes for each shipment.
What is your return policy?
You have 7 days from delivery to return a product for dissatisfaction and 30 days for manufacturing defects.
Items must be unused and in their original packaging.
After inspection, a refund is issued to the original payment method.
Shipping fees are non-refundable if the product delivered is correct.
To start the process, contact us at [INSERT EMAIL AND/OR WEBSITE].
My delivery is delayed, what should I do?
Track your order using the tracking code provided.
If delivery takes longer than the estimated 5–12 business days, contact us for assistance with the shipping carrier.
Still need help?
Our team is always ready to assist you. Write to us at [INSERT EMAIL AND/OR WEBSITE] with your order number and full name.